Shipping & Returns
Shipping Policy
1. Shipping Destinations
Norvak offers worldwide shipping to destinations available at the time of purchase.
2. Order Processing
Orders are processed within 1–3 business days after payment has been confirmed.
3. Delivery Time
Estimated delivery time is 5–25 business days after order processing.
Delivery times may vary depending on the destination, customs, and other factors related to transportation.
4. Duties and Taxes
Depending on the destination country, customs duties, taxes, or other local charges may apply.
These costs are the customer's responsibility, unless otherwise stated at the time of purchase.
5. Shipping Address
Customers are responsible for providing a correct and complete delivery address.
6. Contact
For questions about your order or shipping, please contact us at:
Returns & Refund Policy
1. Cancellation
For customers in the United Kingdom, online purchases can generally be cancelled within 14 days of receiving the product, in accordance with applicable law.
2. Returns
Before returning an item, please contact us at:
Products must be returned in accordance with the conditions required by applicable law.
3. Refunds
Where a refund is due, it will be processed in accordance with applicable law and, normally, using the same payment method used for the purchase.
4. Faulty or Incorrect Products
If you receive a faulty, damaged, or incorrect product, please contact us at:
5. Exchanges
We currently do not offer direct exchanges.
6. Contact
For questions about returns, cancellations, or refunds, please contact us at: